Keith and Monica – Cedar Hill
Purchased: Twilight Series 7.2
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Paula – Robertsville
Purchased: Twilight Series 8.2
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Great experience. Brian, who delivered our hot tub, was very helpful and knowledgeable.”
Kim and Mike – Troy
Purchased: Getaway Bar Harbor LE
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Five-O was our salesman, he was awesome! We called in once with a minor issue they told us what we were doing wrong and exactly how to fix it. We’ve really enjoyed our spa! Superior customer service from these guys!”
David and Mignon – Des Peres
Purchased: Healthy Living 630L
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Steve and Beth – Hillsboro
Purchased: CLS Precision 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
David and Patricia – St. Charles
Purchased: Twilight Series 8.25
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “The dealership seems to be very busy and that have been very helpful with my questions. The dealer put on a nice display with discounts and financing that made this a great purchase and buying experience.”
Lisa – St. Charles
Purchased: Healthy Living 630L
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Clayton, our salesperson, was phenomenal. He did an outstanding job of explaining details about our new spa and answered all of our questions.”
Shawn and Ellie – High Ridge
Purchased: Twilight Series 8.3
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Spas and More are wonderful to work with.”
Melissa and Ryan – Cottleville
Purchased: CLS Balance 8
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Delivery personnel was top notch!! Super nice and informative.”
Cynthia – Florissant
Purchased: CLS Precision 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Steve and Cassandra – O’Fallon
Purchased: CLS Balance 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Everyone from Spas and More was awesome.”
Gary and Regina – St. Peters
Purchased: CLS Balance 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “The team that delivered our hot tub should get a 10. [They] worked in the rain to get [the hot tub] in place and ready for us.”
Roger – Collinsville
Purchased: Twilight Series 8.2
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Need to schedule installation of accessory lights on my twilight tub.”
Shelly – Barnhart
Purchased: MP Legend Series 800
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Ken – Chesterfield
Purchased: H2X Therapool
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Pat – Fenton
Purchased: MP Legend Series 800
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
David and Lisa – Dardenne Prairie
Purchased: Twilight Series 7.25
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Great experience!”
Gary and Michelle – Ballwin
Purchased: Twilight Series 8.3
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “I am a very informed buyer and research to the extreme and know more about a product that the sales people, generally. I was blown away of how knowledgeable my sales person was with the product. She knew it very very thoroughly and could answer all my questions without having to refer to [written] material. She also directed me to the worthwhile accessories and steered me clear of the one’s that were not worthwhile. She was invaluable to me.”
Tracy – Valley Park
Purchased: CLS Balance 8
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “This is my 2nd Master Spas. Absolutely love it and wouldn’t buy anything else.”
Tom and Lorraine – Edwardsville
Purchased: Healthy Living 8
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Rick – O’Fallon
Purchased: Healthy Living 630L
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Cindy and Randy – Brunswick
Purchased: Healthy Living 7
Rated: 4.8 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “The weather delayed the delivery and then the ground was very soft.”
Jami and Cheryl – Dana
Purchased: Twilight Series 8.25
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Angi and Sami were absolutely fantastic to work with. They were a wealth of knowledge and helped us understand and order exactly what we wanted!”
Ron and Carol – St. Charles
Purchased: CLS Balance 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Travis – Greenville
Purchased: MP Legend Series 700
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Arthur and Nancy – St. Charles
Purchased: Healthy Living 7
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Shawna and Patrick – St. Louis
Purchased: Twilight Series 8.25
Rated: 5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Spas and More is a great family owned business. For the first time in a long time I didn’t shop around. The family made the purchase easy and the product reviews made us confident in the product as well as the family. You should be proud to have them as one of your retailers.”
Michael and Claudia – Columbia
Purchased: Twilight Series 7.2
Rated: 4.8 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Very informative.”
Troy – Collinsville
Purchased: H2X Trainer 15D
Rated: 4.7 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Michael and Kay – Catawissa
Purchased: Twilight Series 6.2
Rated: 4.5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Jim and Holly – Ballwin
Purchased: Twilight Series 7.2
Rated: 4.3 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Paul – Lake St. Louis
Purchased: Twilight Series 7.2
Rated: 4.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Stella – Owensville
Purchased: Healthy Living 8
Rated: 4.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Melissa and Kevin – Highland
Purchased: CLS Balance 7
Rated: 4.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Our sales rep was from a different dealer, not Spas and More. Spas and More has been wonderful.”
Cole and Jessica – Swansea
Purchased: Healthy Living 7.5
Rated: 4 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Delivered without a control board, but replaced next day. Once filled with water, the jets/aux would not work. Another call to get that going. 4 days in and it’s working well. The bad is there were hiccups. The good was [Spas and More] came out the next day when notified.”
Kelly – Gasconade
Purchased: Healthy Living 8
Rated: 3.84 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Roberdia – St. Louis
Purchased: Healthy Living 630L
Rated: 4.5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Jon and Marcia – Jefferson City
Purchased: Twilight Series 8.35
Rated: 4.33 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “Installation took place 5 days ago. Having issues with spa operating properly. Unable to make assessment of dealer or service until issues have been addressed and spa is operating properly.”
Chris – Imperial
Purchased: H2X Trainer 15D
Rated: 4.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Tim – Ellis Grove
Purchased: Twilight Series 87.3
Rated: 4.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Doug- St. Louis
Purchased: Twilight Series 8.2
Rated: 4 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Ryan and Jenny – Belleville
Purchased: Healthy Living 7.5
Rated: 4 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Jennifer – DeSoto
Purchased: CLS Balance 7
Rated: 3.83 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Dave and Susan – Frontenac
Purchased: MP Legend Series 900
Rated: 3.83 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Mellany – O’Fallon
Purchased: Twilight Series 7.2
Rated: 3.2 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Jay and Andrea – Lake St. Louis
Purchased: CLS Precision 8
Rated: 3.5 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments:
Andrew – Kirkwood
Purchased: H2X Trainer 19D
Rated: 2.3 out of 5
Rating Based On:
- Dealer Overall Experience
- Dealer Purchasing Process
- Likeliness to Recommend Dealer
- Salesperson Experience
- Delivery Process
- Post Delivery
Additional Comments: “We’ve already reported our issues to [Master Spas].”
